Terms of Service

Last updated: 22 October 2026

1. Service Description

These terms are an agreement between Tahvo Solutions (business ID 2415227-9, Tiporaitti 9, 33250 Tampere, Finland; 'we') and the business that uses the Service ('you'). Tahvo Solutions provides an AI-powered customer service chatbot platform ('Service'). The Service includes a chatbot widget for websites, a management dashboard, and related tools. The Service is made for businesses and entrepreneurs, including people who are just starting a business. By accepting these terms you confirm that you use the Service for your business or professional activity.

2. Account Registration

You must provide accurate information when registering. You are responsible for maintaining the security of your account credentials. One business per account.

3. Acceptable Use

You agree not to: use the Service for illegal purposes; attempt to reverse-engineer the AI; send spam or malicious content through the chatbot; impersonate another person or entity; exceed your plan's usage limits through automated means; connect the bot to a website, or give it content, that you do not own or are not authorised to use (for example another business's website). We may suspend or close an account that does.

4. Plans and Billing

Plans: Starter €29/month, Pro €69/month and Business €129/month, prices excluding VAT (VAT is added at the rate in force). Every new account gets one 7-day free trial with every feature and no card; it starts when the chat is first live on your website. If no plan is chosen by the end of the trial, the chat stops showing on your website; your settings are kept. Accounts without a plan that are not used for 90 days are deleted 14 days after an email warning. An account whose email address is not confirmed within 7 days of sign-up is deleted, and each website and email address gets the free trial only once. Plans renew monthly until cancelled. You can cancel at any time in the dashboard; the plan stays active until the end of the period already paid. Payments already made are not refunded. Overage messages are billed according to your overage settings. Prices may change with 30 days notice. Payments are handled by Stripe. If a payment fails we let you know by email; if it stays unpaid, the plan ends and the chat stops showing until a plan is active again.

5. Data and Privacy

Customer conversations are stored in our database in London, UK (covered by the EU adequacy decision). To produce the answers, chat messages are processed by sub-processors, some of them outside the EU/EEA (for example the AI model provider in the USA), under the safeguards described in the DPA. You own your business data. We process visitor data on your behalf as a data processor under GDPR. See our Privacy Policy for details.

5b. Data Processing Agreement and Sub-processors

The Data Processing Agreement (DPA) forms part of these terms and applies whenever we process personal data on your behalf (for example your website visitors' chat messages). By accepting these terms you accept the DPA. You authorise the sub-processors listed there (currently Supabase, Vercel, Anthropic, Resend and Stripe); we give 30 days' notice before adding a new one and you may object. As the controller you are responsible for informing your visitors about the chat in your own privacy notice; the widget stores a random conversation ID in the visitor's browser, which is needed for the chat to work.

6. AI Disclosure (EU AI Act)

The chatbot is an AI system. The chat tells visitors that they are talking to an AI, as the EU AI Act (Article 50) requires. The bot makes no binding decisions: bookings, quotes and orders are requests that you confirm. Interaction logs and a downloadable report are available on Pro and Business. These tools support your own obligations as the business using the chat; they are not legal advice.

7. Service Availability

We target 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for delays or outages caused by events beyond our reasonable control, such as failures of telecommunications networks or of our sub-processors, power cuts or orders by authorities.

8. Intellectual Property

We own the Service, its software and its design. You keep all rights to your own content (your website texts, files you upload and your conversations) and give us the right to use it only to provide the Service to you.

9. Limitation of Liability

The Service is provided 'as is'. AI-generated answers can contain mistakes, and we are not liable for AI-generated responses that may be inaccurate. You are responsible for the accuracy of the information you give the bot (your website, texts you write in the dashboard and files you upload), for reviewing AI outputs and for configuring appropriate safeguards. Our total liability under these terms is limited to the fees you have paid us for the Service in the 12 months before the event that caused the damage. We are not liable for indirect or consequential damage, such as lost profit, lost revenue or lost business. These limits do not apply to damage caused intentionally or through gross negligence, or where the law does not allow liability to be limited.

10. Termination

You can cancel your plan at any time in the dashboard; it stays active until the end of the period already paid. After that the chat stops showing, conversations are kept for 30 days so you can export them and the account follows the rules for accounts without a plan (section 4). You can delete your account in the dashboard at any time; its data is then deleted at once. We may end the agreement with 30 days' notice, or at once if you seriously breach these terms (for example section 3).

11. Changes to Terms

We may update these terms with 30 days' notice by email. If you do not accept a change you can cancel before it takes effect; continued use after that means you accept it.

12. Governing Law

These terms are governed by the laws of Finland. Disputes are resolved in the Pirkanmaa District Court (Tampere, Finland). These terms are available in several languages; if the versions differ, the Finnish version prevails.

Contact

Tahvo Solutions (business ID 2415227-9), Tiporaitti 9, 33250 Tampere, Finland. Questions about these terms: asiakaspalvelu@tahvosolutions.fi